Vista SP1....Yikes!

Well, all was well, until I tried to install Vista SP1 update--actually, it was Windows Automatic Update that insisted on my downloading and installing Vista SP1. All is not well in my little cyberspace--believe me. The install kept hanging and hanging in the same spot. Got an 0xc01a001d error; when I restarted, would continue to hang in the same spot. I checked out some help forums--yes, help forums are definitely a must for any community, technical or not.
From a help forum, I got an invaluable link to a special Microsoft SP1 help site. I went to the site for help and I have been working for the last two hours on trying to restore my computer and backing out of the SP1 install. I am a little concerned as the hours of operation for Sunday help are almost over. I don't want to be left "hanging" like SP1.

I must say that the chat help that I have been receiving has been reassuring and very helpful--except that restoring a system takes a lot of time and patience. The chat agent, Arun L., has assured me that SP1 can and will be installed on my computer! I hope that Arun is correct as I have been trying to get this up and running many times--but to no avail. I want SP1 as I have heard that it is infinitely faster than the original Vista--many fixes and security enhancements, too. Well, wish me luck!!! and I will let you all know what the status of my currently crashed desktop is--in the future!!!!

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Back again, because the Microsoft agent was unable to resolve the problems so I have a referral to a Microsoft Engineer tomorrow between 10am and 12fpm to try to resolve the issue. In the meantime, I am supposed to try to run the original Vista DVD through its paces to repair or restore my system--which didn't work when I was talking with the agent, but might work now that I have unlimited time to fool with trying some solutions.

The whole experience struck my however as a wonderful example of expert to student community learning interaction and I was able to save the chat for reference--which is quite a dramatic improvement over just jotting down notes and trying to pay attention at the same time. If you would like to see a copy of the chat dialogue, view it here.